FAQs
Frequently Asked Questions – Unique Gifts by Leticia
At Unique Gifts by Leticia, we strive to provide an exceptional shopping experience for all our customers. Below are answers to some of the most frequently asked questions. If you have a question that isn’t covered here, feel free to reach out to us directly!
1. What types of gifts do you offer?
We offer a wide range of unique gifts for all occasions and preferences. Our collections include:
- Baby Gifts: Adorable and practical gifts for newborns and babies.
- Pet Gifts: Thoughtful gifts for your furry friends.
- Health & Fitness Gifts: Motivating gifts for fitness enthusiasts.
- Home Decor Gifts: Stylish and personalized decor items to elevate any space.
Each product is selected with care to ensure quality, creativity, and personalization.
2. Can I personalize the gifts I purchase?
Yes! We offer many personalized gift options. You can add custom messages, names, or designs to various products, including baby gifts, home decor, and pet accessories. Look for the “Personalize” option on the product page when making your purchase. If you have a special request, feel free to contact us directly, and we'll work with you to make it perfect!
3. How long will it take to receive my order?
We aim to process and ship your order as quickly as possible. Delivery times vary depending on your location and the shipping method you choose:
- Standard Shipping: Typically takes 3-7 business days.
- Expedited Shipping: Typically takes 2-4 business days.
- You will receive a tracking number once your order has shipped, so you can monitor its progress.
Please note that delivery times may be longer during peak seasons.
4. What if I need to return or exchange a gift?
We want you to be completely satisfied with your purchase! If you’re not happy with your item, we offer hassle-free returns and exchanges within 30 days of receiving your order. Simply visit our Returns & Exchanges page to initiate the process. Please ensure that the item is unused and in its original packaging for a smooth return experience.
5. Do you offer gift wrapping or special packaging?
Yes, we offer gift wrapping services for an additional fee. You can choose this option during checkout, and we will wrap your gift beautifully, ready for presentation. We also provide special occasion packaging for holidays, birthdays, and more, so your gift looks as stunning as it is thoughtful.
6. Is it safe to shop on your website?
Absolutely! We prioritize your security and privacy. Our website uses SSL encryption to ensure all your personal and payment information is protected. We also follow strict privacy policies, and we do not share your information with third parties without your consent.
7. Can I change or cancel my order after I’ve placed it?
Once an order is placed, we begin processing it immediately to get it to you as quickly as possible. However, if you need to change or cancel your order, please contact us within 24 hours of placing your order, and we will do our best to accommodate your request. After 24 hours, orders are typically processed, and changes may not be possible.
8. Do you ship internationally?
Yes! We offer international shipping to many countries around the world. Shipping fees and delivery times vary depending on your location. You can view the available options at checkout. If you don’t see your country listed, feel free to contact us, and we’ll try to accommodate your needs.
9. How can I contact customer service?
We’re here to help! You can reach our customer service team through the following methods:
- Email: uniquegiftsbyleticia@protonmail.com
- Live Chat: Available on our website for immediate assistance.
Our team is available Monday to Friday from 9 AM to 5 PM (local time). We aim to respond to inquiries within 24 hours.
10. What payment methods do you accept?
We accept a variety of secure payment methods, including:
- Credit Cards (Visa, MasterCard, American Express)
- PayPal
- Apple Pay and Google Pay
- Gift Cards (if applicable)
We ensure that all transactions are secure and processed safely.
11. Do you offer gift cards?
Yes, we offer gift cards for those who want to give the gift of choice! You can purchase gift cards in various denominations on our website. They can be used for any product on our site and are perfect for birthdays, holidays, or special occasions.
12. How do I track my order?
Once your order has shipped, you will receive an email with a tracking number and a link to track your package. Simply enter the tracking number on the courier's website to monitor your shipment’s progress.
13. Do you have a physical store?
Currently, Unique Gifts by Leticia operates exclusively online. However, we offer fast shipping and customer support to ensure a seamless shopping experience. Stay connected by subscribing to our newsletter for updates on any future pop-up events or physical locations!
14. Can I sign up for updates and promotions?
Yes! We encourage you to sign up for our newsletter. By subscribing, you’ll be the first to know about new collections, exclusive promotions, seasonal sales, and gifting ideas. We promise to only send you the most exciting updates, and you can unsubscribe at any time.
15. Do you offer bulk or corporate gifting options?
Absolutely! We offer bulk and corporate gifting services for businesses, events, and special occasions. If you’re interested in ordering a large quantity of gifts or custom items, please reach out to us at uniquegiftsbyleticia@protonmail.com, and we’ll be happy to assist you with your corporate gifting needs.